ISO Steering Team
Determine who will be on the team. Include top management. Answer these questions:- Who will be able to decide which employees will be assigned tasks?
- Will they know whether the employees' workload will be able to accommodate the assigned tasks?
- Who is responsible for resources and can make resources available to the ISO 9001:2000 project?
- This group should continue meeting as the “ISO 9001:2000 Steering Team”
Use the downloads listed in the right column of this page to prepare for your ISO Steering Team Meetings.
Prepare your Agenda:
- Explain the Implementation Steps to the team
- Download and use the PowerPoint presentation ISO 9001:2000 Implementation
- Use the PowerPoint presentation “ISO 9000 Implementation Tips and Techniques” to give the team an overview of the dos and don’ts of implementation.
- Assign the tasks to individuals or teams. Complete the Task Team Assignments Table
- Review the responsibilities to make sure that they are well dispersed, not assigned heavily to one group or one individual.
- For each team identify a team leader. It works very well to have a member of the ISO Steering Team as a leader for each of the Task Group teams. It provides good communication between the teams and the ISO Steering Team throughout the project.
- Determine resources required for completion of the tasks.
- Will teams or individuals need assistance with other responsibilities during the ISO 9001:2000 project?
- What kind of technical guidance will be needed to allow these teams or individuals to complete the tasks efficiently and effectively?
- Assistance from the management representative?
- Prepared materials?
- Special Training?
Assign dates to tasks. Complete the Gantt Chart
- Complete the Gap Analysis before starting the Task Teams. They will use information from the Gap Analysis.
- Stagger start dates according to resources available.
- Determine which tasks you need to complete in the beginning to allow others to build on, for example: Management Responsibility. Complete the Quality Policy and Quality Goals as well as identifying key processes and their interrelation early on in the project.
- Estimate the amount of time needed to complete each task based on the amount of resources available to the task.
ISO Task Teams
The Task Teams that are set up will each look at the requirements for their process and procedure. They will be responsible for comparing the requirements of the standard to the current process used at your company. They will design a new process, or modify the current process so the company will be meeting ISO 9001:2000 requirements. They will write a procedure for the new process, and give it to the ISO Steering Team to review. Once the procedure is approved, they will introduce it to employees, training as needed. The company will then start using the new process/procedure.
It is important to remember that not all of the Task Teams need to start working at the same time. The ISO Steering Team will want to prepare a timeline and assign start and end dates for the Task Teams. Visit the ISO Steering Team Page for downloads of the Task Team assignments and a Gantt chart for the project.
Task Teams
The team leader is responsible for scheduling the first team meeting according to the plan on the Gantt chart.
Team Leader: Create a Task Team First Meeting Agenda, include:
- Discussion of the Responsibilities of the ISO 9001:2000 Steering Team and Implementation steps. Use the PowerPoint presentation “Implementation of ISO 9001:2000”
- Give out the Task Team Handout
- If you are using The 9000 Store Procedures, hand out the Quality System Procedure that the team will be responsible for.
- Explain to the team that the Procedure and your process must match. Some of your processes (the way you do things) will need to be changed to meet requirements of the standard, and parts of the procedure will need to be edited to accurately describe what you do.
- If you are not using the prepared procedures this team will be responsible for developing and documenting the new procedure for thier section of the standard.
- The completed Gap Analysis will show the team what requirements are not being met by your current process.
- You will need to make changes to your current process to conform with the requirements.
- List the requirements from the Gap Analysis that you are meeting.
- Identify the requirements of the standard that you will need to address to be in compliance.
- Schedule next meeting. During the next meetings you will work on the tasks that you have listed above.
- Once the process has been determined the procedure will need to be finalized and sent for approval by the ISO 9001:2000 Steering Team.
Agendas for the next meetings should include:
- Read The 9000 Store Procedure (Or for the team responsible for the quality manual read The 9000 Store Quality Manual and compare to current processes.)
- If not using The 9000 Store procedures, outline a new process to meet the requirements of the standard.
- Assign tasks for implementing changes in your processes and editing prepared procedure.
- Set next agenda
- Schedule next meeting