ISO 9001:2008 Requirements for Training
As with many parts of the revised ISO9001:2008 quality standard, the training requirements were changed to help improve the organization’s quality. The 1994 standard required employees to be trained with the knowledge and skill necessary to do their jobs with quality. All employees need to have a general understanding of what ISO 9001 is, and what their responsibilities are for maintaining the system and complying with requirements.You must train employees on ISO 9001 so they understand the requirements for their job, the importance of meeting customer requirements and how their job contributes to meeting the Quality Policy. It also requires verification that the training provided was effective (see #3 below).
Here is a summary of the training requirements from section 6.2.2 Competence, awareness and training.
- Define the knowledge and skill needed for each employee to conduct their job.
- Deliver training or other learning activities to develop the required knowledge and skill.
- Provide a way to whether the training or learning activities were effective (new in the 2000 standard).
- Keep training records and records of employee education, skills and experience.Once an organization determines how to organize a training program to meet these requirements, they must find a way to keep track of the training schedules, evaluation activities and training records for every employee.
Group Training: Group training allows you to present the material to a large group of employees at one time, and allows for questions and discussion. A group training should cover an introduction to what ISO 9001:2008 is, why your company chose to implement ISO 9001, and what the requirements and responsibilities are. ISO 9001:2008 Presentation Materials Package gives you a PowerPoint presentation and speaker notes to present to groups.
Self Training: It is often difficult to schedule a group training. Computer-based self training is a good option. This is also useful for training new hires and for refresher training. Computer-based Employee Training gives your employees a good introduction to ISO 9001:200.
Good communication throughout the project will help make your QMS more effective. Your QMS needs to be more than written procedures on a shelf, it must be a way of doing business day in and day out. Who is responsible for "doing business"? Your employees. Keep them involved, educated and informed every step of the way.
These people should have a thorough understanding of the Standard to effectively lead the implementation. Options include:
Offsite training: Many Registrars offer three day to one week long training programs. A popular choice is the "Lead Assessor Training". This is a standardized course that covers the requirements of the standard in detail. A good portion of this course focuses on how to audit the standard. Computer training: "Understanding ISO 9001:2008" is designed to prepare those that will be closely involved with or leading the implementation project. This computer training is designed to allow the student to work at their own pace through the program, spending 2 to 4 hours total for completion. The focus of the program is the requirements of the standard and how to address them. The student completes exercises that help plan for the QMS, prints out notes from the exercises, completes quiz to measure understanding, and when the final test is completed, prints a personalized training certificate. All this is available with the convenience of having the training at your fingertips, on your computer.